It goes without saying that our university wants to offer a safe environment for study and work. A safe environment is a prerequisite for studying successfully. We are continually endeavouring to create a climate that prevents transgressive behaviour and to recognise and tackle any signs of this in good time.

However, despite the fact that integrity and openness are high priorities unfortunately we cannot rule out incidents occurring. Experiences with undesirable or deplorable behaviour by teachers or staff at the university or by (fellow) students can result in a sense of insecurity. Complaints may accordingly arise especially if there proves to be insufficient opportunity for people to broach the subject of undesirable behaviour with each other.

Experience has taught us that the majority of complaints arise because of matters relating to communication. The chance of transgressive behaviour is considerably reduced in a culture where students, teachers and staff are used to talking about their attitudes and the way they behave. Should you unfortunately find yourself in a situation that detrimentally affects your performance at the university there are a number of different ways to broach the matter. The best approach depends of course on the case in question.

Complaints come in different shapes and sizes. We divide them into the following three types:

In this case the notifier keeps control, see:

  • Rules of Procedure for the Board of Appeal for Examinations
    (Will be published on the KABK portal and KC intranet)
  • Disputes Procedure

In this case the notifier keeps control, see:

In this case the board of the institution has control, see:

What should you do?

  • Talk first:
    Students can talk with the coordinator of their department, or with the head of department; teachers and staff can talk with their manager;

and/or

  • Get in touch with one of the confidential advisers, one of whom is the student dean
    for an exploratory talk or advice about pursuing the complaint or not through a formal procedure, or notifying alleged.
    See the Protocol for the Confidential Adviser.

and/or